Refund policy
Returns & Refund Policy – Arcadelics
Return Period
You have 15 days from the date you received your purchase to request a return.
Eligibility
To be eligible for a return, your product must be in the same condition as when you received it and unused. For digital products, such as virtual consoles or software, please ensure the product has not been activated or downloaded. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, contact us at portalconsole@gmail.com.
Depending on your case, we will provide you with the return address if applicable. Please do not send the product before receiving authorization, as returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless otherwise indicated.
Non-Returnable Items
- Digital products that have been activated or downloaded.
- Custom or special order items.
- Gift cards.
- Perishable or consumable items (if applicable).
If you have questions about a specific product, please contact us before initiating a return.
Damages or Errors
If your order arrives defective, damaged, or incorrect, contact us immediately at portalconsole@gmail.com, and we will evaluate the issue to correct it.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved:
- If approved, the refund will be automatically issued to the original payment method within 10 business days.
- Processing time may vary depending on your bank or card issuer.
- If more than 15 business days have passed since approval and you haven’t received your refund, contact us at portalconsole@gmail.com.
Exchanges
If you wish to exchange a product, the fastest way is to return the item you have and make a separate purchase for the new item.